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World Class Procurement Definitions A forum for defining key terms / definitions as it applies to World Class Procurement and Supply Chain Management

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  #1  
Old 06-26-2007, 11:54 AM
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Join Date: Jan 2007
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Lightbulb Reverse Logistics

Reverse Logistics is an organisation’s management of material resources obtained from customers. It encompasses any materials, packaging or products received from the customer.
(Strategic Supply Chain Alignment, John Gattorna 1998)


Reverse Logistics is a specialised segment of logistics focusing on the movement and management of products and resources after the sale and after delivery to the customer. Includes product returns for repair and or credit.
(Council of Supply Chain Management Professionals, 2006)

Anyone with more definitions, please.
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  #2  
Old 07-30-2007, 02:44 PM
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Join Date: Jul 2007
South Africa
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Default Re: Reverse Logistics

Reverse Logistics: This will entail all movement of products, packaging to and from relevant parties for the purpose of completing the cylce that the indivizual or particular process/system the business utilises, ultimately maintaining 100% customer satification at all times.
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